Calling up they say they can't tell us when they'll arrive and to make an account online. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. We would like to show you a description here but the site won’t allow us. Why is it so hard. There are 10 types of people: those who understand. My broadband failed totally on 27 June. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. No call either. I ordered my home start setup kit approximately one month ago which arrived today. Chris. No confirmation received so just rang now and there is no record of the appointment. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. However we can also help get this booked in for you via the forum. See all Test Engineer salaries to learn how this stacks up in the market. There’s a broadband issue in your area and our technicians are on the case to fix things. Options. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Speed. Some kind of appointments will not be able to be changed due to the type of appointment they are for. lovett wrote: ». 2. Sorry to hear you are having an issue with installation. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Sorry to hear your phoneline is not working. Other probs were resolved by them sending me a new modem after they had replaced 140 meters of cable to no effect! On both occasions the fault was the broadband dropping out. We would like to show you a description here but the site won’t allow us. They told me an engineer would visit on Thursday 2nd. We would like to show you a description here but the site won’t allow us. 33 a day and you’ve been paid £830. Explain what you need done - if an engineer visit is offered accept that. If you extended the cables yourself that could be the problem. And the range for the position was between $75,000-$95,000. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Call 150 support. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). Please let me know if there are any problems with the date or time and I can look to reschedule this for you. At the same time I cancelled my virgin TV and broadband service. He advised the home phone be left connected to the Hub. If there is anything you need going forward - please just let us know. Fri 17 Nov 2023 02. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. . Went on to murder two women. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. But I’ve chosen Now Broadband for my tenancy. I understand that your concern is with regards to the installation of Virgin Media. Reply. As said, you will pay nothing until VM's service is installed and operational. However after getting off the phone with her. 3. The complete l. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. They will just waste your time. My line is down again, my attempt to connect to Hub has failed. Stream from Virgin Media. You will only have been sent a QuickStart pack if the premises previously had VM. 23-09-2022 16:29 - edited 23-09-2022 16:30. Phone. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. 2. When I tried to call customer services they were useless. TV. 10-09-2020 22:04. on 05-01-2023 15:51. I have tried to call and I cant get past contract number as I dont have one yet. 2: A video input fault from the TiVo/V6. A Ti-Vo was installed in one of the upstairs bedrooms. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. Gaming Support. Jowa21. • If you select Change Network Settings > From here, you can change or update your WiFi settings. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. Plug the cables into the hub. You may need to use the. Hello kaneledis. I've booked for an engineer to come this afternoon. I thought you couldn't have a 360 and a V6 running on the same account at the same time. 00 if you are not in for a booked appointment. Hi. FYI that I do not work for NOW, just a NOW customer trying to help. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Can you let me know how to book an engineer p. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. 0 Kudos. After entering the Hub settings, it turned out that the telephony was turned off. I have a new LG 47LF7700 and Virgin Media Samsung V Box. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Recently ordered a quick start kit but it is not working and need an engineer. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. 15 if we don’t turn up on the promised day of an. m. Forum Member. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. Go to our service status page. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. . Dan1983. So I have no idea when I will be connected. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. 06-11-2019 9:40. If there isn't, there will be two steps. 18/10/07 - 13:56 #4. Great-value deals on unlimited broadband. Due to a misunderstanding I had my services suspended due to a bounced payment. Cannot find details of visit in my account but had email confirming date and approx time 8. A repull of the cable will be at the discretion of the technician. 1 ACCEPTED SOLUTION. You’ll need an adapter to get your fibre landline service up and running. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. The engineer was booked. Could we please arrange an en. If so, follow the on-screen instructions. So we tried getting virgin last year but the track was broken by the water board…. Volt. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. I was skeptical about the cables coming from the box. But if the socket is there and you have the router, it should be straight forward to set up yourself. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. an English call centre. Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. A further five days will be needed to connect your broadband. This follows on from an appointment made for last week. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Status pages said no problems. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. . Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. TV 360 and home phone not currently available in 2022/23 network expansion areas. Community; Volt. Have been through all the processes. Tudor. Do not cancel your existing broadband service until Virgin is in and working. No show, rang now at 645pm they said they would get back to me at 7 but didnt. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. 22/08/10 - 16:14 #5. I will be able to get this set up for you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. Joining in. Email. Joining in. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. Nothing has happened. Engineer appointment not showing. Do feel free to utilise our Forums again in the future, if you need any further assistance. £26. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Stream from Virgin Media. Engineer not turned up. First someone will come to run a cable from the road. Welcome to the forum. 22 but did not appear. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. Meanwhile, worth a check for any “known network faults - try in 2 places. If you charge me £25 for a wasted visit then I'll be charging you for my time at. Test your wireless connection. I’ve called customer - 5221667. Then take the very well worn path to Ombudsman Services. We had the pack sent to us and have attempted to set it up ourselves. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. I believe it is a deliberate strategy by VM. Tv engineer charges. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Re: How to book an engineer. I have been a loyal customer of Virgin's for 12 years. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Options. Plusnet charges £49. Installation of a landline and broadband installation takes approximately 14 days. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. FYI that I do not work for NOW, just a NOW customer trying to help. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. QuickStart, set up and connections. on 25-11-2022 16:07. 3 weeks ago. 1 Kudo. Options. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. TiVo. TV. . Speed. Patiently looking forward to a FTTP choice in my area. On the video you simply plugin the cable. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. In response to Reece_MH. It’s happened to a few people. TV on the go. 5 Mbps. . £29. Eh, that's exactly why I left Virgin media. Book an engineer. . Speed17 votes, 13 comments. . I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. I was due to be installed today and the engineer has not turned up. Community. They will just waste your time. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. You can be confident that we will do everything we can to ensure that it is put right. Switched to Sky and they've been fine. Two days later broadband and TV worked again ( sort of). Even sitting in the room above the router, the WiFi was dreadful. Not a big issue but as my daughter had some online exams planned and had revision to do. Virgin Media will charge you £10. Openreach engineer has twice failed to turn up - considering cancelling my contract. I have talked to about 10 different people on the phone and on the chat. I've not been given any update or have a clue with what happens next. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. I called Virgin as soon as I noticed the issue and. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. 3 weeks ago. Please can you book an engineer asap my account no is 1050746005Go to our service status page. We would like to show you a description here but the site won’t allow us. This was for apparently a wire that the engineer advised to buy due to them being limited on the amount of wire they can supply, over 4 years ago. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. Can anyone help? My landline went down on 16. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. Options. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. Anot. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Virgin TV 360. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. Sign in . I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. All its engineers are on our doorstep. An engineer visited my home today to move router and tivo box. There may also be a £9. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. Virgin Media. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Once logged in, scroll down to Orders & appointments then click on View your orders. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Even Virgin media business bend over backwards for you. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. We would like to show you a description here but the site won’t allow us. on 06-02-2023 17:20. Account - Mobile. Joining in. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. Re: No internet after engineer visit. Is ther. There will be a £25 charge for this. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. Virgin Media services are only available in eligible Virgin Media network areas. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. We had internet problems over the weekend. • Check the connection is tightly connected, it will make a 'click' noise. Ryan. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. We would like to show you a description here but the site won’t allow us. Options. I have tried to call and I cant get past contract number as I dont have one yet. Prior to this an appointment was made by Nige. We would like to show you a description here but the site won’t allow us. TV on the go. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. 00 for a broken. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. Whilst this isn't ideal, it does happen on occ. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. Check your account online to see if there is any new visit shown there. Turn on your TV and get connected. QuickStart, set up and connections. When I tried to call customer services they were useless. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Networking and WiFi. Options. Non-fault callouts such as this are a £25 fee. I was sent landline adapter for the switch over date. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Browse Virgin Media Virgin Media Community. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. 00 for the 3 broken appointments. Phone line not working since upgrade. Then someone else will bring the internal parts and connect them up for you. How do I book an engineer. 3. Jowa21. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. To be clear, this part-block is only in place for customers who haven't got an appointment in place. Cheers, Ryan. The box has been like this for a couple of years. I took the day off work especially as well. I have had Virgin Media engineer round twice. 2. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Very Insightful Person. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Please can the problem - 5187411. 10. Options. You can find confirmation of the visit via your online account. No Internet after engineer cam to fix intermittent issue 😒. FYI that I do not work for NOW, just a NOW customer trying to help. Forum Team. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. 00 pm. Called service, they said 2nd line would contact me in an hour from 7:15pm. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. How to restart your equipment properly. When I switch it on, it is stuck on 'starting up'. I have been a loyal customer of Virgin's for 12 years. Engineer booked from 1pm to 6pm to run cable to another room. Tudor. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. Virgin do not supply consumer services over the Openreach network. While out last week the engineer broke the TV unit which I'm still waiting on. Stay safe online. 10-09-2022 17:45 - edited 10-09-2022 17:47. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. TV on the go. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. You might like to try giving full details here first to get some advice. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. I appreciate what you've said as we're always looking at ways to be better. on 24-01-2022 21:07. The text asked me to reply CHANGE if I - 5338447. Could I please change my Engineer . Engineer not turned up. Virgin Media. This would tally with it not showing up in the app. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Seriously thinking of leaving. Best,Sorry the self care checks didn't make a difference. Your new appointment details are displayed. All you have to do is call 151 confirm your name and address and tell them that. Follow these steps to install your virgin Media Broadband, TV and Phone service. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. I was due to be installed today and the engineer has not turned up. The broadband signal is weak and non existent in some rooms. Openreach engineer has twice failed to turn up - considering cancelling my contract. I've booked a technician for you to come out and have a look into the issue with landline. Posted November 12, 2012. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. Solved: Hi, I've had this issue for a couple of weeks on and off. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. A master socket is the main socket for the phone line in your home, not an extension socket. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. My Virgin Media; Shop; Help; Community FAQ Sign in. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Otherwise - explain the issues you're having on this forum and others can advise, VM. Engineer no show. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. on 27-11-2022 02:06. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). In response to Anonymous User's comment. I called at 12. Options.